Information Technology
How Can We Help?
There are several ways to get support from the Information Technology Department. The fastest way is by calling the Help Desk at 267-341-3402. If you prefer finding your own answers to your questions, explore articles in the Knowledge Base. Rather submit a support ticket? Our technicians respond within one business day.
If you prefer in-person assistance, visit the IT Help Desk Office:
Holy Family Hall - Holy Family Hall - Room 111
Call: 267.341.3402
Email: helpdesk@faroor.com
Hours - Fully Staffed
Monday - Friday 7:30 a.m. - 4:30 p.m.
Hours - Limited Staff
4:30 p.m. to 7:30 p.m.
Closed on weekends and official University holidays
If no one is available after hours, you can email, submit a service request, or call and leave a voice mail, and we'll get back to you as soon as possible.
I Need To...
- Reset My Password
- Connect to Tiger WiFi
- Learn About Printing
- Get Help with Canvas
- Open Help Desk Ticket
- Building Maintenance Request
Essential Resources
Popular Tools
Academic Technology
The Academic Technology team provides support and resources for students, graduate students, and faculty. Our staff collaborates with campus partners to assist instructors in enhancing their teaching tools, whether on campus or online, to deepen student learning.
Electronic Communications Acceptable Use Policy
All users are expected to use Holy Family University’s electronic communications systems in an appropriate and ethical manner for instructional, educational, and research purposes. Review the university’s Electronic Communications Acceptable Use Policy for more information.